Telephoning practice

On the telephone there are often better, best, and bad was of saying things to the customer. Often our choice of phrase conveys a feeling or a point that we might not mean, simply because over the phone we do not have the advatage of relying on expressions and body language. So we have a few common situations from normal, everyday phone calls, one is acceptable, one is best, and one is downright bad. Why settle for acceptable, isn´t that for the competition?

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